Refund Policy
At Ganga Softech, we aim to deliver working digital products. Read this policy carefully before purchasing.
Nature of Our Products
We resell WordPress plugins and themes under the GNU General Public License, GPL.
We are not the official developer.
This is not an official license from the original author.
Some premium features, cloud based features, API features, or license linked features may not work.
Official developer support is not included.
If a specific premium feature is essential for your project, verify with us before purchase.
Eligibility for Refund
We offer a 100 percent refund only under these conditions:
The plugin does not install or activate.
The plugin fails to function in a basic working environment.
You contact us within 24 hours of purchase.
You provide proper details and screenshots of the issue.
Feature Limitation Clause
Since these are GPL products and not official licenses:
We do not provide refunds if certain premium or license based features do not work.
We do not provide refunds for features which require official API keys or subscriptions.
If you are unable to use the plugin without a specific non working feature, you must request a refund within 24 hours of purchase.
After 24 hours, no refund will be issued under any circumstances.
How to Request a Refund
To request a refund:
Email us at contact@gangasoftech.in
Share your order details
Provide a clear description of the issue
Attach relevant screenshots for verification
Incomplete requests will not be processed.
Review Process
Our team will verify the issue.
We will attempt basic troubleshooting if required.
If the product is confirmed non functional in standard conditions, we will process a refund to your original payment method.
Important Notes
Refund requests must be submitted within 24 hours of purchase.
After 24 hours, no refund will be processed.
This policy applies to all digital products sold by Ganga Softech.
Chargebacks without prior communication may lead to permanent service restrictions.
By purchasing from Ganga Softech, you agree to this refund policy.